Shipping policy
Shipping Policy for Eric Hirshberg’s Store
Digital Products
Digital products, such as album downloads, will be delivered instantly via email after purchase confirmation. Please ensure your email address is entered correctly at checkout to avoid delays. If you do not receive your digital download link, contact us at [insert contact email].
Physical Products
We ship physical products, including vinyl records and CDs, worldwide. Orders are processed within 1-3 business days. Shipping times depend on your location:
- United States: 3-7 business days
- International: 7-14 business days
Shipping Costs
Shipping costs vary based on the destination and weight of the items. The total shipping cost will be calculated at checkout.
Order Tracking
You will receive a tracking number via email once your physical product ships. Use this number to follow your package's progress.
Returns & Refunds
We do not accept returns or exchanges on digital products. For physical products, if your item arrives damaged, please contact us within 7 days of delivery at eric@erichirshberg.com with your order number and photos of the damage. We will provide a replacement or refund.
Additional Information
Please note that international shipments may be subject to customs fees or import taxes, which are the responsibility of the buyer.
For questions about shipping or your order, contact us at eric@erichirshberg.com.
This policy balances the unique needs of both digital and physical products while setting clear expectations for customers. Let me know if you need adjustments!